Frequently Asked Questions (FAQs)

1. Orders & Payments

What payment methods do you accept?

We accept Credit Cards (Visa, MasterCard, American Express, Discover) and PayPal for secure and convenient transactions.

Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly. If you need to make changes, please contact us at support@missaura.shop within 12 hours of placing your order.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your order using the provided link.

2. Shipping & Delivery

What are your shipping times?

• USA: 5-8 business days
• International: 6-12 business days
• Processing time: 1-2 business days

Do you offer international shipping?

Yes, we ship worldwide. Please note that international shipments may be subject to customs duties and taxes.

How much does shipping cost?

Shipping costs vary based on your location and will be calculated at checkout.

3. Returns & Refunds

What is your return policy?

You can return items within 30 days of delivery, provided they are unused, unworn, and in original condition with tags attached. For more details, visit our Return & Refund Policy page.

Who covers return shipping costs?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds will be processed within 5-10 business days to your original payment method.

4. Product & Sizing

How do I choose the right size?

Please refer to our size guide on the product page to find your perfect fit. If you need additional assistance, feel free to contact us.

Are the product images accurate?

Yes! Our product images reflect the actual items. However, slight variations in color may occur due to different screen settings.

5. Contact & Support

How can I contact customer service?

📧 Email: support@missaura.shop
📞 Phone: +1 (303) 980-9023

What are your customer support hours?

• Monday – Friday: 10 AM – 6 PM (PST)
• Saturday & Sunday: Closed

Still have questions? Feel free to reach out! 💌